Refund policy
REFUND & RETURN POLICY
Thank you for shopping with AJN.
We are committed to providing high-quality sneaker care products. Please read our Refund & Return Policy carefully before placing an order.
Returns & Replacements
Returns or replacements are accepted only under the following conditions:
• The product is received damaged, defective, or leaked during transit.
• The customer contacts us within 48 hours of delivery.
• Clear photo or video evidence of the issue is provided.
Upon verification, AJN may, at its sole discretion, provide a replacement product or issue a refund.
Non-Returnable Items
We do not accept returns, replacements, or refunds for:
• Used, opened, or partially used products.
• Products damaged due to misuse, improper handling, or failure to follow product instructions.
• Change of mind after purchase.
• Orders placed with incorrect shipping or contact information provided by the customer.
• Minor variations in product appearance, packaging, color, labeling, or accessories compared to website images.
Product Image Disclaimer
Product images displayed on our website are for illustrative purposes only. Actual product appearance, packaging, colors, labels, and accessories may vary slightly from the images shown. Such variations do not affect product quality or functionality and shall not be considered defects or grounds for return, replacement, or refund.
Order Cancellation
Orders may be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.
Refund Process
If a refund is approved, it will be issued to the original payment method used during purchase. Approved refunds are typically processed within 5–7 business days, depending on the payment provider and banking institution.
Contact Us
For refund, replacement, cancellation, or support requests, please contact:
Email: [Your Email Address]
Phone: [Your Phone Number]
AJN reserves the right to modify, update, or amend this Refund & Return Policy at any time without prior notice.